Claude Skills for Customer Feedback Analysis
Claude skills for PMs, CX and support leaders turning customer feedback into action.
Download the free pack
Get 3 Claude skills in a zip file. Upload each folder as its own skill in Claude.
Download pack (.zip)Free. No email required. Install instructions
Customer feedback is noise until it's structured. This pack helps Claude triage, theme, and close the loop on customer feedback so it drives product decisions instead of piling up.
What you can do with this pack
- Triage support tickets into product themes
- Synthesise NPS comments
- Build a feedback loop from sales calls
- Reply to feature requests credibly
- Quantify feedback volume by segment
Skills in this pack
Support Ticket Triager
Triage support tickets into product signals — bugs, feature requests, usability friction, onboarding gaps. Trigger on 'triage tickets', 'support ticket analysis', 'tickets into product', 'bug vs request', or when the user has tickets to categorise for product impact.
NPS Comment Synthesiser
Synthesise NPS verbatims into themes and product implications. Trigger on 'NPS analysis', 'NPS comments', 'NPS verbatims', 'synthesise NPS', or when the user has NPS-open-text data to analyse.
Feature Request Replier
Write replies to feature requests that are honest, credible, and build trust whether the answer is yes, no, or later. Trigger on 'reply to feature request', 'respond to customer request', 'feature request reply', 'decline this request', or when the user has a feature request to respond to.
How to install the skills
- In Claude, turn on code execution under Settings → Capabilities.
- Download and unzip the pack above — you'll see one folder per skill.
- Go to Customize → Skills, click + Create skill, then Upload a skill.
- Zip each individual skill folder and upload it.
- Toggle the skill on. Claude will use it automatically when your request matches.
Full instructions: /download/claude-skills
FAQ
What is a Claude skill?
A Claude skill is a folder containing a SKILL.md file. It tells Claude when to trigger the skill and how to execute the task. Skills live inside your Claude account once uploaded.
Do these work on Free, Pro and Max plans?
Yes, as long as code execution is enabled. On Team and Enterprise plans, an admin needs to enable skills at the organisation level first.
Can I edit the skills?
Yes — the skills are plain markdown files. Open SKILL.md in any editor and change the description, steps, templates, or output format to match how you work.
Do I need all the skills in the pack?
No. Upload only the ones you'll use. Too many active skills makes Claude less precise about which one to pick.